Welcome to 360Alert.io (the “Website” or “Service”), operated by 360Alert (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our Website, including any content, features, products, or services offered through it, such as our AI-powered smart safety and alert systems. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Acceptance of Terms

By using the Service, you represent that you are at least 18 years old or have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization (e.g., a hospital, care facility, or business), you represent that you have the authority to bind that organization to these Terms. We may update these Terms from time to time, and your continued use of the Service constitutes acceptance of any changes. We will notify you of material changes via email or through the Website.

2. Description of Services

360Alert provides AI-powered safety and alert systems that transform security cameras into proactive monitoring tools. Our features include:

• Real-time AI detection of fall risks, unsafe movements, and unusual activities with high accuracy.
• Instant alerts for emergencies, such as patient bed exits or perimeter threats.
• Integration with existing cameras and devices for indoor, outdoor, front door, and pool monitoring.
• Applications for healthcare (e.g., hospitals and elderly care), education (e.g., schools), residential, commercial, energy infrastructure, and airports.

The Service may involve purchasing devices, scheduling consultations, installations, and receiving alerts via smartphone or other devices. While we strive for 99% accuracy in detections, the Service is not infallible and should not be relied upon as a sole means of safety or emergency response. It is designed to supplement, not replace, professional monitoring, medical care, or emergency services.

3. User Accounts and Registration

To access certain features, such as monitoring dashboards or alert notifications, you may need to create an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security of your account credentials and notify us immediately of any unauthorized access.
• Be responsible for all activities under your account.

We reserve the right to suspend or terminate accounts for violations of these Terms, including providing false information or engaging in prohibited conduct.

4. User Responsibilities

You agree to use the Service only for lawful purposes and in compliance with applicable laws. Specifically:

• Do not misuse the Service, such as by interfering with its functionality, introducing viruses, or attempting unauthorized access.
• Respect privacy: The Service anonymizes data and stores it on-site, but you must ensure compliance with your own legal obligations (e.g., obtaining consent for monitoring in shared spaces).
• For healthcare users: While we comply with HIPAA and GDPR, you are responsible for ensuring your use aligns with patient privacy laws.
• Report any issues or inaccuracies in detections promptly.
• If sharing access (e.g., with family or staff), ensure they comply with these Terms.

Prohibited activities include reverse-engineering our AI technology, reselling the Service without permission, or using it for illegal monitoring.

5. Intellectual Property

All content on the Website, including software, AI algorithms, designs, text, graphics, and trademarks (e.g., “360Alert”), is owned by us or our licensors and protected by intellectual property laws. You are granted a limited, non-exclusive, revocable license to use the Service for its intended purpose. You may not copy, modify, distribute, or create derivative works without our written consent.

User-generated content (e.g., feedback or custom configurations) remains yours, but you grant us a perpetual, royalty-free license to use it to improve the Service.

6. Privacy Policy

Your privacy is important to us. Our Privacy Policy, available at [https://360alert.io/privacy-policy] (if applicable), explains how we collect, use, and protect your data, including anonymized monitoring data. By using the Service, you consent to our data practices, which comply with HIPAA, GDPR, and other relevant regulations. Data is stored securely on-site to minimize risks.

7. Disclaimers and Warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including accuracy, reliability, or fitness for a particular purpose. We do not guarantee that the Service will be error-free, uninterrupted, or that AI detections will always be correct (e.g., false positives or negatives may occur).

The Service is not a medical device and does not provide medical advice. It should not replace professional healthcare, emergency services (e.g., calling 911), or human oversight. We disclaim liability for any reliance on the Service in critical situations.

8. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of data, profits, or injuries resulting from delayed alerts or undetected events. Our total liability shall not exceed the amount you paid us in the preceding 12 months (or $100 if no payments were made).

This limitation applies even if we were advised of the possibility of such damages and regardless of the legal theory (contract, tort, or otherwise).

9. Indemnification

You agree to indemnify, defend, and hold harmless 360Alert, its affiliates, officers, employees, and agents from any claims, losses, liabilities, or expenses (including attorneys’ fees) arising from your misuse of the Service, violation of these Terms, or infringement of third-party rights.

10. Termination

We may terminate or suspend your access to the Service at any time, with or without cause, including for non-payment, violations, or inactivity. Upon termination, your right to use the Service ends, but sections such as Intellectual Property, Disclaimers, Limitation of Liability, and Governing Law survive.

You may terminate by ceasing use and deleting your account.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of [Insert State, e.g., Delaware], United States, without regard to conflict of laws principles. Any disputes shall be resolved exclusively in the courts of [Insert Location, e.g., Delaware]. You agree to submit to the personal jurisdiction of such courts.

For users in the EU or other regions, mandatory consumer protection laws may apply.

12. Changes to Terms

We may modify these Terms at any time. Changes will be posted on the Website with the updated “Last Updated” date. Your continued use after changes constitutes acceptance.

13. Miscellaneous

• Force Majeure: We are not liable for delays due to events beyond our control (e.g., natural disasters, cyberattacks).
• Severability: If any provision is invalid, the remainder remains in effect.
• No Waiver: Failure to enforce a right does not waive it.
• Entire Agreement: These Terms constitute the full agreement, superseding prior understandings.

14. Contact Information

For questions about these Terms, contact us at:

Email: 360alert.ai@gmail.com

Address: Omval 263, 1096 HR, Amsterdam, Netherlands